How we handle your information.

1. Who this notice is from

CareCheck is operated by Librety Home Care, LLC, an Ohio Medicaid licensed Home Health Aide and Structured Family Caregiving agency. As a HIPAA-covered healthcare provider, we follow federal privacy and security rules in addition to Ohio state requirements.

2. What information we collect

From people who use CareCheck, we collect three categories of information.

• Contact information. Names, phone numbers, email addresses, and home addresses for the loved one needing care, the family caregiver, and any authorized representatives.
• Health information needed to enroll and care for your loved one. Medicaid status and waiver type (PASSPORT, MyCare Ohio, Ohio Home Care Waiver), the loved one's daily-care needs and level of care, the care plan we build with you, and the records required by Ohio Department of Medicaid audits.
• Operational information. Background-check results for caregivers we hire (BCII / FBI), training and certification records, payroll and tax records, and the documentation Medicaid requires us to keep to bill for services.

3. How we use it

We use your information for these purposes only:

• Treatment. Building and maintaining your loved one's care plan, supervising the caregiver, and coordinating with their doctor or care team when necessary.
• Payment. Submitting Medicaid claims, processing caregiver payroll, and issuing W-2s.
• Healthcare operations. Internal training, quality reviews, audits, and complying with Ohio Department of Medicaid licensing requirements.
• Communicating with you. Responding to questions, scheduling visits, and confirming next steps in writing.

We do not sell your information. We do not share it for advertising. We do not use AI training datasets built from your records.

4. When we share information

We share the minimum needed, only with the parties below.

• Ohio Department of Medicaid (ODM) and the Area Agency on Aging serving your loved one's region, for waiver administration and billing.
• Subcontractors who help us operate (payroll processor, secure record storage, training vendors). Each is bound by a HIPAA Business Associate Agreement.
• Public-health authorities and law enforcement only when federal or Ohio law requires us to.
• Anyone you tell us to in writing — for example, a family member you've named as an authorized representative.

5. Your rights over your information

Under HIPAA, you have the right to:

• Request a copy of your loved one's records we hold.
• Request that we correct an error in those records.
• Request a list of who we've disclosed PHI to in the last six years (with limited exceptions).
• Request that we communicate with you a specific way (different phone, alternate address).
• Request that we restrict certain disclosures, including not sharing with a health plan if you've paid out of pocket.
• Receive a paper copy of this notice on request.
• File a complaint with us or with the U.S. Department of Health & Human Services Office for Civil Rights without fear of retaliation.

To exercise any of these rights, email privacy@carecheck.us. We respond within 30 calendar days.

6. How we protect your information

Records are encrypted at rest and in transit. Access is limited to staff who need the information to do their job, with access logged. Caregivers are trained on privacy at hire and annually after that. We retain records for the period Ohio Medicaid requires (typically six years from the last service date) and then destroy them under HIPAA-compliant procedures.

7. If something goes wrong

If we discover a breach affecting your information, we'll notify you in writing as soon as reasonably possible — never more than 60 calendar days after discovery, as HIPAA requires.

If you have a privacy concern of any kind, email privacy@carecheck.us. For a formal grievance, see the contact page.

8. Changes to this notice

We may update this notice from time to time. The current version is always at carecheck.us/privacy, with the "last updated" date at the top. Material changes will be communicated to active families directly.

This notice is operational and is subject to review by CareCheck's legal counsel before general public reliance. It is not legal advice and does not create rights beyond those granted by HIPAA, Ohio law, or your service agreement with CareCheck.